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After damning 911 report, mayor takes over Bureau of Emergency Communications

PORTLAND, Ore. – Portland Mayor Ted Wheeler has taken control of the city's Bureau of Emergency Communications from Commissioner Amanda Fritz, one week after a report found the city's 911 wait times were far worse than the city was reporting. 

PORTLAND, Ore. – Portland Mayor Ted Wheeler has taken control of the city’s Bureau of Emergency Communications from Commissioner Amanda Fritz, one week after a report found the city’s 911 wait times were far worse than the city was reporting.

A report from the city auditor’s office found that Portland’s 911 system responded to calls within 20 minutes about 68 percent of the time, rather than the 99.6 percent the city was reporting. The audit found BOEC’s longstanding inefficiencies were masked by bad reporting, and the office is understaffed.

More: City’s 911 system found to be less efficient

Wheeler revealed the change when he announced all bureau assignments for the city on Thursday. Fritz had previously been assigned BOEC shortly after Wheeler took office in January.

Fritz hasn’t managed the fraught bureau in a couple of months. In April, Wheeler temporarily reassigned all bureaus to himself during the city’s budget approval process.

Under the new bureau assignments, Commissioner Fritz is left with Portland Parks and Recreation as her major area of oversight. The other commissioners – Chloe Eudaly, Dan Saltzman and Nick Fish – all kept the bureaus they were originally assigned.

"The mayor assigned himself the bureau [BOEC] because he has reform goals for the bureau: enact call time standards based on national best practices, work with the county on a new system for medical calls, hire a permanent director, and better coordinate with other emergency bureaus on disaster preparedness," said Michael Cox, spokesman for the mayor's office.

Commissioner Fritz released a statement saying she was disappointed by the news:

During the brief time I was Commissioner-in-Charge of the Bureau of Emergency Communications (BOEC) this year, my staff and I worked closely with BOEC management to set BOEC on a new course which will effectively address the concerns raised in the Ombudsman’s reports. The Mayor has decided to keep BOEC within his portfolio in order to manage the recruitment of a permanent director and to coordinate the response to the Ombudsman’s report. While I am disappointed that my staff and I will not be able to see the process through at BOEC, I am very grateful to Lisa St. Helen for her leadership of the bureau as Interim Director, and to all the staff at BOEC who work so hard to get help to callers.

Looking forward, we welcome the opportunity to focus our time on other urgent and important issues. Most crucially, we will be working to combat systemic racism and the rise in hate crimes in the City of Portland. My staff and I are committed to listening to and providing greater support for marginalized communities in Portland.

I will continue to advocate for and help implement the Open and Accountable Elections system that Council passed in 2016. I will collaborate with my colleagues and the community on issues that affect us all. The challenges facing our city are daunting, and I continue to feel honored to be in my position where I can work on solutions in multiple ways.

Full list of bureau, department and liaison duty assignments:


• Portland Police Bureau

• Portland Housing Bureau

• Bureau of Planning and Sustainability

• Office of Equity and Human Rights

• Portland Bureau of Emergency Management

• Bureau of Emergency Communications

• City Budget Office

• City Attorney

• Government Relations

• Office of Management & Finance

• Prosper Portland

• Travel Portland

• Regional Disaster Preparedness Organization – Policy Committee

• Home Forward

• A Home For Everyone (with Commissioner Eudaly)

• Local Public Safety Coordinating Council

• Mt. Hood Cable Regulatory Commission

• Portland Community Media

• Human Rights Commission

• BOEC User Board


• Office of Neighborhood Involvement

• Bureau of Development Services

• A Home For Everyone (with Mayor Wheeler)

• Public Involvement Advisory Committee

• New Portlanders Policy Council

• Metro Policy Advisory Committee (MPAC)

• Multnomah County Animal Control

• Portland Commission on Disability

• Multnomah Youth Commission


• Bureau of Environmental Services

• Portland Water Bureau

• Bureau of Hydroelectric Power

• Regional Arts & Culture Council

• Rose Festival Foundation

• Royal Rosarians

• Venture Portland

• Portland’5 Centers for the Arts

• Metropolitan Exposition and Recreation Commission (MERC)

• Visitor Development Fund Board (VDF Board)

• Elders in Action

• Portland Utility Board (PUB)


• Portland Parks & Recreation

• League of Oregon Cities (with Mayor Wheeler)

• Metro Policy Advisory Committee (MPAC)

• Visitor Development Fund Board (VDF Board)

• Portland Parks Foundation


• Portland Fire & Rescue

• Portland Bureau of Transportation

• Fire & Police Disability & Retirement

• Portland Streetcar, Inc.

• Portland Mall Management, Inc.

• Portland Aerial Tram Board

• Joint Policy Advisory Committee on Transportation (JPACT)

Oversight Responsibilities

• Portland Children’s Levy

• The Gateway Center

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