Dino Doozer has been flying kids to camp for about 10 years without issue. That is, until Friday, when it was time to fly this most recent group home.
Their American Airlines plane had a mechanical delay which stranded the kids overnight in Charlotte, North Carolina. The result? Parents say nine kids with special needs were stuck on the tarmac for five hours.
"I was stressed out and worried for them, making sure they were safe, fed, cared for," parent Kristi Hoyt said.
After the five-hour wait on the tarmac, parents say the kids were brought to a room to wait overnight.
In the room, there was little supervision, bathroom breaks were scarce, kids couldn't charge their phones, and the children were given airline snacks instead of meals.
"He was in a panic, full-on panic," Hoyt said of her son.
"Begging me to just go there, pick him up, take him off the plane and bring him home. He didn't want to be there anymore. He didn't feel safe," she said.