WELCHES, Ore. -- A Portland family jumped from a balcony after a fire broke out about 2:15 a.m. Wednesday at the Resort at the Mountain.

Five units of the complex were engulfed in flames when crews arrived, according to Hoodland Fire District Chief Mic Eby.

Dispatchers were told by 911 callers that people were jumping from second-story balconies, Eby said.

Crews called for more backup and resourced with a second and third alarm.

There were no reported injuries from the fire, but one person later slipped on ice and was hurt, Eby said.

A Portland couple, the Platts, were in a unit with their two children. Brian Platt said his son were awakened by an alarm.

"I opened the front door and there was a bunch of fire," Brian said.

"It blew him onto the ground. It was like a movie," said Cristela Platt.

The family told KGW they jumped from the balcony, "into a crowd of people waiting to save us."

They said that those who fled the all helped each other, instantly creating a community of the shocked and displaced.

Cristela said her son no longer wants to stay in a motel - ever.

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Several fire hydrants flows were frozen, hampering the firefighting effort. There were other hydrants available, Eby said.

Eby described the burned units as a total loss.

"You're not going to put new paint and a roof on it," he said.

The cause of the fire has not been determined.

Fire crews responded from Gresham, Clackamas, Boring and Estacada departments, he said.

Michelle Maddox tweeted video of the flames