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PDX soars in satisfaction rankings while others remain grounded

Portland International Airport scored well in J.D. Power's latest rankings among similar-sized facilities.

PORTLAND, Ore. — Flying can be stressful and uncomfortable, but an airport with attractive amenities, easy transportation and modern infrastructure can take the edge off.

Research company J.D. Power has ranked air passengers' customer satisfaction with North American airports for more than a decade. Its latest rankings are based on responses from 32,276 travelers on several aspects of their airport experiences in the prior three months.

In the company's latest rankings, Portland International Airport scored well among similar-sized facilities.

SLIDESHOW: Top 10 (and bottom 3) large airports

"The 2019 North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance): terminal facilities; airport accessibility; baggage claim; security check; check-in/baggage check; and food, beverage and retail," according to J.D. Power.

The company noted three findings from this year's study:

The slideshow above shows the top 10 large airports, including PDX, along with three lowest-ranked airports in the J.D. Power survey.

The Portland Business Journal is a KGW News partner.

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