PORTLAND, Ore. — Delta Air Lines apologized to a customer after video surfaced of one of its employees at Portland International Airport cursing at him when he tried to collect his luggage.
The traveler, 37-year-old Ruhul Amin from Honolulu, said his Delta flight from Honolulu to Portland was delayed twice on February 11 before he was eventually placed on a Hawaiian Airlines flight. Amin said his luggage, however, was checked in early and stored on a Delta flight to Portland.
Amin, a scientist with a PhD in Electrical Engineering from the City University of New York, was traveling to attend the Ocean Sciences Meeting in Portland, which wraps up Friday.
When Amin went to pick up his luggage from Delta in Portland at about 10 p.m., he said he was treated rudely by a Delta employee when he tried to explain what had happened. Amin recorded the conversation and posted the video to Facebook and YouTube, which shows a Delta employee cursing at Amin.
Warning: The video contains strong language
KGW reached out to Delta Air Lines. They said they have looked into the matter and though they're unable to disclose any information about the employee, they said he has been suspended. They also said they were planning to follow up with the employee.
"The actions displayed by this employee do not in any way reflect the standard of customer service and professionalism we expect from our employees," Delta Airlines said in a statement. "This conduct is unacceptable and we have reached out directly to the customer and apologized."
Amin told KGW that a Delta Airlines spokesperson called him Monday to apologize and offer a $200 voucher. They also found his bag and dropped it off at the hotel lobby where he is staying. Amin said Delta left him a voicemail asking if he would call them back to give them more information about the incident.