VANCOUVER -- Two separate CenturyLink issues caused 911 service outages throughout much of the Northwest Thursday morning.
The problem began with an equipment failure at about 1:30 a.m. in Sheridan, Oregon, and a small part of the state was affected for a few hours, said CenturyLink spokeswoman Kerry Zimmer.
In Washington, a separate issue about a half-hour later caused an outage that lasted much longer. Service was mostly restored just before 7 a.m. Zimmer said the outage affected 911 dispatch centers throughout the state.
Just before 10 a.m., Mark Stewart of the Washington emergency operations center said service had been fully restored, but sporadic call routing difficulties may still occur.
Anna Pendergrass, head of Clark Regional Emergency Services, said the Washington issue was caused by a faulty network card in the system. When CenturyLink went to replace it, the system crashed.
Pendergrass said there have been outages in the past but none lasting this long. She said she would be asking state officials later Thursday why no backup system kicked into place.
Here are some numbers to keep handy in case of future outages:
Benton County: 509-628-0333
Chelan County: 509-663-9911
Clallam County: 360-4174970
Clark County: 360-696-4461
Cowlitz County: 360-577-3098
Douglas County: 509-663-9911
Grays Harbor County: 360-533-7880
East King County (Bellevue area) : 425-577-5656
King County Sheriff: 206-296-3311
Lewis County: 360-740-1105
Mason County: 360-427-7761
North Pacific County: 360-875-9397
North Snohomish County: 425-407-3970
Pierce County Sheriff: 253-798-4722
Pierce County Fire/Medic: 253-588-5217
South Snohomish County: 425-775-4545
Skagit County: 360-336-3131
South King County (Kent area): 253-852-2121
Thurston County: 360-704-2740
South Pacific County: 360-642-9397
Whatcom County: 360-676-6911
Click for the complete statewide list of Public Safety Answering Points