UPS, FedEx miss many Christmas deliveries

UPS, FedEx miss many Christmas deliveries

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by KGW.com Staff

kgw.com

Posted on December 25, 2013 at 7:03 PM

Updated Thursday, Dec 26 at 8:17 PM

PORTLAND -- Many packages expected Christmas day never made it on time after some of the country's largest shipping companies couldn't deliver.

UPS and Fed Ex said nasty East Coast weather is partly to blame for thousands of packages that were not delivered as scheduled.

UPS said an unpredictably large number of shipment requests overwhelmed their system. The huge demand coupled with bad weather made it impossible to handle the deliveries as scheduled. UPS has apologized for not being able to make all deliveries on time.

Online spending was up 9 percent in 2013 between Nov. 1 and Dec. 15 and holiday spending as a whole was up 4 percent.

Lois Acuff of Beaverton ordered flowers to be delivered to a 94-year-old friend in Seattle and even paid extra for overnight shipping, but on Thursday, those flowers still had not been delivered.

"The confirmation that I got said they will be delivered December 24th, and that it would be next day shipping and that would cost extra," Acuff said. "In my situation, it's like well this is what you get. You know when you're in this situation you need to pay it, so I paid it."

In response to the problem, some FedEx locations opened on Christmas Day with special hours to help customers who had not received their packages.

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