Complaints rev up against local engine builder

Complaints rev up against local engine builder

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by KGW reporter Wayne Havrelly

Bio | Email | Follow: @HavrellyKGW

kgw.com

Posted on June 7, 2013 at 6:28 PM

Updated Friday, Jun 7 at 7:01 PM

BEAVERTON-- Greg Sprute owns and operates a Beaverton auto repair shop.  He purchased five rebuild engines from CHS Machine Co. for his customers. 

"The work that they did was inferior work," said Sprute.

He complains that three of the five engines didn't work and the company refused to honor it's advertised seven-year 70,000-mile warranty for it's engines. One of his customers went without a car for two months. 

"They would say the engine is fixed so I'd have someone pick it up and haul it back and we would still have the same problem," said Sprute.

Sprute spent thousands to get his customers up and running again. He even won a judgment against CHS in court back in December, but he has not received payment. Sprute's complaint is among 43 filed against CHS Machine at the Better Business Bureau.

"These consumers are spending a lot of money ordering motors and parts and our complaints show the deliveries are late, the orders are incorrect, and in some cases, the products just malfunction," said Kyle Kavas with the BBB.

KGW's Unit 8 discovered piles of engine blocks and a company representative at CHS's company address near the Sellwood bridge. 

"Please turn your camera around please," said John Lee who declined to be interviewed on camera. 

Later in the day Unit 8 heard from CHS owner Brian Lee by phone. He said the engines that failed Sprute's customers were not covered  under the warranty. He claims to have honored Sprute's court Judgment by giving him credit for future purchases. 

"We all work hard for our money and I don't like to be taken advantage of in this manor," said Sprute.

"My company does over 2,000 transactions every month and many customers are do-it-yourselfers who get in over their heads and file complaints," said Lee. 

He said his company recently purchased four struggling engine companies and they're busy dealing with additional problems and complaints from those companies as well. 

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