Cell service restored after Portland 911 outage

Cell service restored after Portland 911 outage

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by KGW Staff

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kgw.com

Posted on June 18, 2014 at 8:02 AM

Updated Wednesday, Jun 18 at 11:27 AM

PORTLAND -- Verizon reported a major Portland metro area outage for several hours Wednesday morning that also affected a customer's ability to call 911.

Verizon spokesman Scott Charleston said the issue was initially reported as a severed fiber optic line, owned by Sprint and shared as part of a network used by several other carriers. He said crews later found out it was not a cut line, but a separate undetermined issue.

Sprint has not yet commented on the outage. It lasted from about 3:45 a.m. until 7:20 a.m. and impacted a dozen counties in Washington and Oregon.

Outage info for Verizon customers

"From a Verizon customer perspective, it was basically a 911 outage," Charleston said. "But some of our voice network customers also experienced issues."

He said data service was not impacted.

Portland's Bureau of Emergency Communications said early Wednesday that Verizon customers needed to find another way to call 911 and mistakenly blamed the company for the breakdown.

Charleston said Verizon was not the only service provider affected, as several law enforcement agencies reported early Wednesday. But Verizon was apparently the only carrier to send out an alert when service was interrupted.

Current customer comments via Downdetector.com

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