Survey: Portlanders less satisfied with city hall

Survey: Portlanders less satisfied with city hall

Survey: Portlanders less satisfied with city hall

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by KGW Staff

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kgw.com

Posted on December 6, 2011 at 12:44 PM

Updated Tuesday, Dec 6 at 3:15 PM

PORTLAND -- An annual survey of Portland residents by the auditor's office shows a continued decline in the overall satisfaction with how the city is run, though Portlanders remain generally happy where they live.

Survey results by City Auditor LaVonne Griffin-Valade showed that 49 percent of respondents thought city government was doing a good job, down from 55 percent five years ago.

Read the full survey

City hall's efforts to make downtown feel like a safe place to live, shop and play dropped from 69 percent in 2008 to 58 percent this year. Still, some 78 percent of respondents felt positive about overall city livability and 86 percent felt that way about their individual neighborhood.

Parks operations also received continued high marks.

In survey sub-categories, ratings continued to fall in satisfaction with garbage disposal costs, street maintenance service, and sewer and storm drain service.

Most Portlanders, 61 percent, did not participate in community projects or public meetings. One in three had negative feelings about having influence over government decisions and two in five were neutral on the subject.

Of survey respondents who own a business, 49 percent felt Portland was a very good or good place to do business.

The survey was sent to 10,150 random households with 38 percent returned. The citywide portion of the survey has an accuracy rating of plus, minus 1.6 percent. Based on demographic queries, respondents generally were older and better educated than the overall city population. Women were over-represented and minorities under-represented.

"This report provides the public and policy makers with valuable information regarding resident
satisfaction with City services," Vlade-Griffin wrote in a summary. "We encourage Council and bureau managers to study differences in community perceptions and to consider ways to improve services based on these results."

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