SALEM -- Cover Oregon employees have caused some confusion over questions posed during some phone calls to customers.
As employees work around the clock to get people manually signed up for health insurance, they're calling people for information to complete the applications. But some the people they're calling think they're being scammed.
One woman called Unit 8 after she got a call from Cover Oregon requesting personal information, including her social security number and driver’s license information.
The woman, who asked us not to use her name, didn't want to give her information to anyone over the phone. She thought it was a scam and hung up.
Then, she called Cover Oregon and they said they had not called her. So she called KGW’s Unit 8 to investigate.
Turns out, after Cover Oregon's computer system updated, they confirmed that they had called her, after all.
This frustrated the woman and raised questions over why Cover Oregon would be asking for personal information over the phone.
Cover Oregon officials told KGW they’re trying to complete applications and get information to fill out spaces on the forms that some people mistakenly left blank.
They said the best advice is for people to hang up if they are suspicious of the phone calls and call Cover Oregon directly to get confirmation. That number is 1-855-COVER-OR.
Meantime, Cover Oregon recently extended the deadline for people to enroll. That new date is January 6th, with coverage retroactive to Jan. 1.