Causes of regional 911 outage identified

Causes of regional 911 outage identified

Causes of regional 911 outage identified


by KGW Staff and Associated Press

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Posted on April 10, 2014 at 5:41 AM

Updated Thursday, Apr 10 at 2:36 PM

VANCOUVER -- Two separate CenturyLink issues caused 911 service outages throughout much of the Northwest Thursday morning.

The problem began with an equipment failure at about 1:30 a.m. in Sheridan, Oregon, and a small part of the state was affected for a few hours, said CenturyLink spokeswoman Kerry Zimmer.

In Washington, a separate issue about a half-hour later caused an outage that lasted much longer. Service was mostly restored just before 7 a.m. Zimmer said the outage affected 911 dispatch centers throughout the state.

Just before 10 a.m., Mark Stewart of the Washington emergency operations center said service had been fully restored, but "sporadic call routing difficulties may still occur."

Anna Pendergrass, head of Clark Regional Emergency Services, said the Washington issue was caused by a faulty network card in the system. When CenturyLink went to replace it, the system crashed.

Pendergrass said there have been outages in the past but none lasting this long. She said she would be asking state officials later Thursday why no backup system kicked into place.

Here are some numbers to keep handy in case of future outages:

    Benton County: 509-628-0333
    Chelan County: 509-663-9911
    Clallam County: 360-4174970
    Clark County: 360-696-4461
    Cowlitz County: 360-577-3098
    Douglas County: 509-663-9911
    Grays Harbor County: 360-533-7880
    East King County (Bellevue area) : 425-577-5656
    King County Sheriff: 206-296-3311
    Lewis County: 360-740-1105
    Mason County: 360-427-7761
    North Pacific County: 360-875-9397
    North Snohomish County: 425-407-3970
    Pierce County Sheriff: 253-798-4722
    Pierce County Fire/Medic: 253-588-5217
    Seattle: 206-583-2111
    South Snohomish County: 425-775-4545
    Skagit County: 360-336-3131
    South King County (Kent area): 253-852-2121
    Tacoma: 253-627-0151
    Thurston County: 360-704-2740
    South Pacific County: 360-642-9397
    Whatcom County: 360-676-6911 

Click for the complete statewide list of Public Safety Answering Points