Frontier laying off 57 workers in Beaverton

BEAVERTON, Ore. -- Frontier Communications plans to lay off 57 workers in Beaverton and shutter its dispatch center there. 

Frontier announced the planned layoffs Friday. The company, which provides internet, TV and phone service, said it will permanently close the Beaverton Dispatch Center sometime between April 11 and April 18. 

"Frontier Communications Corporation is involved in a significant restructuring and reorganization of its business across the U.S.," a company spokesman said in a letter to the Oregon Office of Workforce Investments. "Frontier has decided to consolidate its dispatching centers and functions throughout the U.S." 

Half of the layoffs involve dispatch associates. Others include support technicians, switching specialists, and installation, support and service workers. 

Frontier is one of three internet service providers in the Portland area. Comcast and CenturyLink also provide similar services. 

A spokesman for Frontier said there will be no service changes for Portland area customers. The company is just consolidating dispatch activities and Frontier will no longer have a dispatch center in Oregon. 

"Today’s action is a consolidation of our Dispatch Operations to more effectively respond to new service orders and trouble tickets," said spokesman Javier Mendoza. "These actions are never easy, but are necessary to improve performance, enhance customer satisfaction, and reduce costs. This affects our Beaverton facility only and the approximately 60 employees are eligible for severance benefits in accord with their collective bargaining agreement. The work will now be done at centralized Frontier locations. Frontier customer service operations, installation and maintenance crews are not affected."

(© 2017 KGW)


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