WA company's Facebook response to complainer goes viral

Print
Email
|

by JENNA HUSTEAD / JENNIFER KING

kgw.com

Posted on December 16, 2013 at 9:43 AM

Updated Monday, Dec 16 at 9:45 AM

A Washington company has a rapidly growing fanbase thanks to a Facebook response from the co-founder and Chief Operating Officer. Yakima-based Liberty Bottleworks brands their business as "The ONLY American made metal bottle in the marketplace." When an unhappy customer expressed her frustration on the company's Facebook page, co-founder Ryan Clark decided to respond. The following exchange has since been removed from the company's Facebook page: 

What do you think about the company's response? Join the conversation on Facebook.

Print
Email
|