Amidst the screams and tears at Sunday night's big One Direction concert at KeyArena were some of sadness, not euphoria. For Kyersten Siebenaler, it was supposed to be one of those teenage nights you remember for the rest of your life. She and her friend Rayna Darrow came all the way from Kalispell, Montana to see their pop heartthrobs.
“It really started to sink in when we got in the doors and we were sitting in our seats,” said Siebenaler. “We we so excited.”
The girls spent $109 each for good, lower level seats at the show. When they got to their seats, however, they were told to leave. Somebody else showed up with tickets for the same seats.
“They just told us you either need to pay us or we'll kick you out,” said Siebenaler.
“There were tears,” added Darrow. “We were just standing there, not knowing what to do.”
The girls were told they had to buy new tickets at $21 each and then go one direction: up. As in, to the rafters. Their new seats were behind the stage where they couldn't even see the band.
“They had done nothing wrong,” said Kyersten’s mom, Ginia Hauf. “The KeyArena people wouldn’t listen to them. The girls just ended up sad and scared.”
Calls to arena management were not returned Monday.
KeyArena warns people to only buy tickets from reputable vendors, but the fans in question insist they got the tickets directly from the One Direction website. The tickets were sent to the fans via email and look very convincing.
There are two bar codes and the Ticketmaster logo appears in the corner. Kyersten’s name is even printed across the top. Plus, they worked at bar code scanner at the door. A Ticketmaster spokesperson, however, says there are countless fan websites that look legitimate, but may direct you to shady ticket brokers. Ticketmaster says the tickets in question did not come from them.
Ginia Hauf used her American Express card to track the payment for the tickets to a company called Fort Bend Tickets. When contacted by KING 5 News, the company would not provide an explanation for the issue, but said they will pay for the family to attend a One Direction concert in Los Angeles.
Hauf isn’t sure if she trusts the company enough to take them up on the offer. On Monday, all that was left was the 8 1/2 hour drive back to Montana. It’s a trip they'll never forget, but for all the wrong reasons.
Said Kyersten, “I guess we got to see them which is okay, but I’m just really disappointed in what happened and how we were treated.”