PORTLAND, Ore. -- Parents all over the country have seen the Trimet video of a little boy stranded on a MAX train platform.
Aiden Bailey, 3, was separated from his dad when the doors shut on them. Now we are learning that the train's driver ignored his father's four pleas for help.
"When I first heard, my heart was beating in my chest, I was very angry and very upset about this, " said Aaron Bailey, who was separated from his son.
TriMet admits the train's driver screwed up.
"That's just not the way we do busniess. That is completely unacceptable," said Mary Fetsch, spokesperson with TriMet.
The train's driver is on leave, pending a hearing that could cost him his job. And now, we're getting flooded with viewer emails that some drivers routinely don't answer emergency buttons.
"This is not an isolated situation, " said Barbara Jackson, a former TriMet rider.
Jackson says on several occasions, she's tried to push the handicap ramp. But she claims, the driver would "override" her request, leaving her stranded on the train.
"Being in a wheelchair, when I try to do something and somebody stops it, I start to get anxious, " said Jackson.
Jackson says that drivers are under severe pressure to keep the train moving.
But TriMet tells us that nothing trumps safety.
They also tell us when someone presses an emergency button, a driver should respond immediately.
"This situation is one that no one should have to go through, " said Fetsch, who says TriMet is beefing up inspections and making sure drivers have the training they need.
But the father at the heart of it all, says the driver should be fired.
"When you make bad decisions, you should take the consequences."
The driver will face a disciplinary hearing Wednesday. TriMet is looking into Barbara Jackson's complaints.
The transit agency also welcomes riders to file complaints, if they have safety concerns.
