Here are some Frequently Asked Questions (FAQs) about technical issues. If you don't find the answers you need online, please use our Customer Help Center form to send us a message.

Technical Issues

1. Who do I contact if I am having problems with KGW.com?
2. How do I make KGW.com my Start Page?
3. I have a new e-mail address, so how do I update my account?
4. I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
5. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
6. Do you provide streaming video on your site?
7. How do I watch streaming video online?
8. Why do some of the Web camera or radar images seem out of date on KGW.com?

1. Who do I contact if I am having problems with kgw.com?
Please complete our online Help Center Feedback Form (http://www.kgw.com/customerservice/HelpCenter.do).

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2. How do I make KGW.com my Start Page?
Use the "Make KGW.com Your Homepage" link on the home page of KGW.com.

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3. I have a new e-mail address, so how do I update my account?
If you need to change your e-mail address or change your other account information please go to http://www.kgw.com/sharedcontent/registration/membercenter.jsp, then select the appropriate link under the My Account box on the left side of the page.
From there, you will be presented with your account listing and have the ability to update your account information. Once you submit your changes, your new information will be saved immediately.
Once you change your e-mail address, please note that you will be required to log-in using your new e-mail address when accessing your account or subscribing to services.

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4. I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
The best solution is to download the latest version of AOL's software by going to keyword: upgrade in your AOL software. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.

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5. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Internet Explorer 5.0 or higher, Netscape 6.0 or higher and Mozilla 1 and higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to latest version of one of these. All upgrades are available free of charge from Microsoft, Netscape and Mozilla. Just follow the directions you find on their sites.

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6. Do you provide streaming video on your site?
At KGW.com, we deliver video content and specific video news stories from KGW Northwest NewsChannel 8 newscasts. To find streaming video clips, look for a video link and the description of the video clip alongside related articles. For your convenience, we segment full newscast videos into shorter segments for easier and faster downloads.

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7. How do I watch streaming video online?
Video is available in the Windows Media Player format, usually in high and low bandwidth versions.
Viewing the clips requires Windows Media Player, provided by Microsoft. The program is the all-in-one media player that provides the best experience for discovering, playing, and taking your digital entertainment anywhere--on Windows XP-based PCs and the widest choice of portable devices. After installing, you might need to restart your computer.
To access, please go to http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx and follow the directions.

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8. Why do some of the Web camera or radar images seem out of date on KGW.com?
Our Web site's radar and camera images are continuously updated minute-by-minute. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older copy of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center.

If you need further technical assistance, please contact us by completing the online Help Center Feedback Form (http://www.kgw.com/customerservice/HelpCenter.do).

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