Here are some Frequently Asked Questions (FAQs) about registration. If you don't find the answers you need online, please use our Customer Help Center form to send us a message.

Registration

1. I've forgotten or lost my password. What do I do?
2. Why does KGW.com now require registration to access certain sections of the site?
3. How can I find information about cookies?
4. Are you going to sell or share my information?
5. What are you doing with my registration information?
6. What are you doing to protect my privacy?
7. Will I receive unsolicited e-mail if I register on your site?
8. How can I remove myself from your database?
9. What if children try to register on your site?
10. Why are you registering me when not all news sites require registration?
11. Why is some information required on the registration form, and some information optional?
12. How are you going to use this information?
13. How can I change my account information?
14. How do I unsubscribe to a newsletter or other products?
15. How long are you going to keep this information?
16. Will you use my name or e-mail address to solicit anyone else?
17. Will my e-mail address or name appear anywhere on your site?
18. How secure is the registration process? Will anyone be able to steal my contact information?
19. If you are customizing your content to me, does this mean that I don't get to see some of your site?
20. How do I get a question answered that is not in the FAQs?

1. I've forgotten or lost my password. What do I do?
Please do not re-register. To receive a new password, please follow these few simple steps:
1. First, go to: http://www.kgw.com/sharedcontent/registration/forgotmypassword.jsp
2. Enter your e-mail address within the box.
3. Click on the Submit button.
We will immediately e-mail a new password to you. If you don't like the password we have e-mailed to you, you may change your password to one that you prefer. Just go to our Member Center and select Change Password under My Account in the menu box on the left, then follow the directions.

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2. Why does KGW.com require registration to access certain sections of the site?
When you complete KGW.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products.
At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base, making our site an attractive advertising option for advertisers.
KGW.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on.
For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.

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3. How can I find information about cookies?
Please see our Cookies FAQ page (click here) for information about what they are, how they are used and how to troublehshoot cookies on your computer.

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4. Are you going to sell or share my personal information?
We share aggregated information about our visitors (such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on) with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base making our site an attractive advertising option for advertisers.

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5. What are you doing with my registration information?
To access certain sections and features, KGW.com asks that visitors complete a simple, one-time registration. The collected information helps us better understand you, our customer.
Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.
KGW.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.

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6. What are you doing to protect my privacy?
KGW.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information, and to protect your information we have adopted a set of strict regulations and guidelines - our privacy policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on with our advertisers so that they can better target their advertising messages.
In addition, no outside parties have the ability to steal your information from our system. It is safely stored behind a secure system that is inaccessible to outside parties.
For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information.

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7. Will I receive unsolicited e-mail if I register on your site?
No. Acceptance of registration cookies from our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you were offered the option to receive promotional e-mail from KGW.com or from our advertisers. To check or update this choice, please review your personal information by going to our Member Center, then selecting the link Update My Account in the box labeled My Account on the left side of the page.

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8. How can I remove myself from your database?
When you register on KGW.com you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer. KGW.com is committed to respecting the privacy rights of visitors to our Web site.
To completely delete your account, please go to our Member Center, then select the Delete My Account link in the Help Center box on the left side of the page.
Please note that when you delete your account, any e-mail subscription services you have requested will cease, but you may still receive e-mail for a business day or two while the account deletion is processed.

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9. What if children try to register on your site?
In order to be compliant with the Children's Online Privacy Protection Act (COPPA), KGW.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.

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10. Why are you registering me when not all news sites require registration?
Like many other Web publishers, we collect information from visitors in order to deliver targeted editorial or advertising content that would be of interest to you. By learning a little bit about you, we are able to offer you a more interesting and personally-relevant Web site experience. In addition, by better understanding our customer-base, we can make our site an attractive advertising option for advertisers.
KGW.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.

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11. Why is some information required on the registration form, and some information optional?
We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally-relevant to you, and tailored to your interests. And, we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.

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12. How are you going to use this information?
We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally relevant Web site experience, we hope you will continue to find our Web site of value.
Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising.

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13. How can I change my account information?
If you only need to change your e-mail address, please send us a note by contacting a Customer Service representative through the form at this link: http://www.kgw.com/customerservice/HelpCenter.do
To change your other account information please go to our Member Center, then select the Update My Account link in My Account box on the left side of the page.
From there, you will be presented with your account listing and have the ability to update your account information. Once you submit your changes, your new information will be saved immediately.

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14. How do I unsubscribe to a newsletter or other products?
If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue that service, simply update your choice, by going http://www.kgw.com/newsletters/index.jsp and logging in. From there, you will be presented with your account subscriptions and have the ability to cancel your subscriptions or select to receive different newsletter offerings. Once you submit your changes, your updated information will be saved. Please know that you may cancel delivery at any time. Allow a business day or two for processing.

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15. How long are you going to be keeping this information?
KGW.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.

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16. Will you be using my name or e-mail address to solicit anyone else?
We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, KGW.com runs promotions where we announce a new feature, or invite you to tell your friends about KGW.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.

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17. Will my e-mail address or name appear anywhere on your site?
As a registered user, we may feature only your first name welcoming you back to the site. However, we will not use your full name without your permission or unless it is part of a legitimate news story.

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18. How secure is this registration process? Will anyone be able to steal my e-mail or contact information?
Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from "hacking" or other illegal activity. Your registration account is included in that protection. KGW.com is a legally protected product of Belo Corporation and we will use all the measures at our disposal to protect our product and our customers.

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19. If you are customizing your content to me, does this mean that I don't get to see some of your site?
No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.

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20. How do I get a question answered that is not in the FAQs?
We welcome your feedback and would be happy to answer any questions about KGW.com. Please feel free to contact us directly through our Help Center Feedback Form (http://www.kgw.com/customerservice/HelpCenter.do). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

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