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Here are some Frequently Asked Questions (FAQs) about e-mail newsletters. If you don't find the answers you need online, please use our Customer Help Center form to send us a message.

E-mail Newsletters

How do I subscribe to a newsletter offered on KGW.com?
How can I unsubscribe from newsletters offered on KGW.com?
I have a new e-mail address. How can I update my profile and begin receiving my newsletters at this new e-mail address?
My e-mail browser doesn't support graphically rich e-mail, like "HTML" e-mail. I can't receive documents with photos, video or audio clips. Can you send me the newsletters in text-only format?
I accidentally deleted my most recent newsletter from my inbox before I had a chance to read it. Could you please resend it to me?
I am an AOL user, and I can't read any of the newsletters I signed up for at KGW.com. Can you help me?
Hotmail is my e-mail service and I don't seem to be receiving any of the newsletters I subscribed to. Can you help me?
Yahoo! is my e-mail browser and I don't seem to be receiving any of the newsletters I subscribed to. Can you help me?

1. How do I subscribe to a newsletter offered on KGW.com?

Our automated registration process makes subscribing to a newsletter quick and easy!

Please go to our newsletters page (http://www.kgw.com/newsletters/) to see a full listing of newsletter offerings including daily alerts, weekly commentaries, and breaking news services.

Either log-in if you are already a registered user, or complete the simple, one-time registration form and "submit". You will then be able to select the newsletters you wish to subscribe to by clicking on the boxes and "submit". You will receive the next edition of the newsletters that you subscribed to.

2. How can I unsubscribe from newsletters offered on KGW.com?

If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue that service, simply update your choice, by going to the newsletter section (http://www.kgw.com/registration/loadNewsletter.do). From there, you will be presented with your account subscriptions and have the ability to cancel your subscriptions or select to receive different newsletter offerings. Once you submit your changes, your updated information will be saved immediately. Please know that you may cancel delivery at any time.

3. I have a new e-mail address. How can I update my profile and begin receiving my newsletters at this new e-mail address?

Please send us a note by contacting a Customer Service representative through the form at this link: http://www.kgw.com/customerservice/HelpCenter.do

4. My e-mail browser doesn't support graphically rich e-mail, like "HTML" e-mail. I can't receive documents with photos, video or audio clips. Can you send me the newsletters in text-only format?

We do not currently offer this feature, but we hope to do so shortly. Please check our newsletters page for current information: http://www.kgw.com/newsletters/

5. I accidentally deleted my most recent newsletter from my inbox before I had a chance to read it. Could you please resend it to me?

Due to the high volume of e-mail passing through our mail servers hourly, it is not possible for us to resubmit a newsletter. You might find the newsletter in your "deleted items" or "trash can" or "recycle bin" folders.

6a. I am an AOL user, and I can't read any of the newsletters I signed up for at khou.com. Can you help me?

Versions 4.0 and 5.0 of the AOL mail program don't fully support "HTML" e-mail nor does AOL allow you to read "HTML" e-mail from the web. In order to read our newsletters in the proper format, it is necessary for you to upgrade to AOL's new, fully HTML-compatible version 6.0 or higher. This upgrade is free from AOL, and only takes a few minutes to complete. To upgrade to a new version of AOL, go to http://www.aol.com and enter the keyword "Upgrade."

6b. I use AOL, and I haven't been receiving any of the newsletters I signed up for at KGW.com. Can you help me?

All of khou.com's newsletters are graphically-enhanced. If you have AOL's "Mail Controls" set on your AOL account to block any e-mail containing graphics, our newsletters will not come through to your in-box. To deactivate this filter, go to the keyword "Mail Controls" on AOL and follow the simple instructions. Once this filter is removed from your AOL e-mail account, you should start receiving the newsletters in your in-box.

6c. I am an AOL user, and I want to know why there are all these extra spaces in your newsletter?

When you go to the Web to read one of our HTML-formatted newsletters and click to open the message, AOL puts that message through a filter to insert HTML line breaks at the end of the every line of code in the message. The HTML will still download correctly, but the resulting newsletter has an abundance of blank space breaking up the layout. Unfortunately, we cannot prevent this from happening unless you upgrade to at least AOL version 6.0, which is completely HTML compatible. This upgrade is free from AOL, and only takes a few minutes to complete. To upgrade, go to http://www.aol.com and enter the keyword "Upgrade."

7. Hotmail is my e-mail service and I don't seem to be receiving any of the newsletters I subscribed to. Can you help me?

Hotmail often treats our newsletters as bulk mail (or spam mail). Hotmail offers an Inbox Protector which automatically filters out any bulk mail or spam mail to all intended recipients. In order to receive your newsletters, you will need to set a filter and direct your newsletters to your inbox or folder of choice. Here's how:

1. Select "Options" from the top nav bar of the Hotmail mail page.
2. Under "Mail Handling" click "Inbox Protector"
3. Scroll down to "Safe List" and enter "kgw.com" in the "Type in a single address or domain" box. (NOTE: this method only works for newsletters offered by kgw.com; for newsletters offered by other Belo sites, the user will need to insert that domain name instead of kgw.com.)
4. Click the "Add" button to include e-mail from khou.com in your Safe List.
5. Click "OK" to accept this change to your Hotmail account.

8. Yahoo! is my e-mail browser and I don't seem to be receiving any of the newsletters I subscribed to. Can you help me?

Yahoo! often treats our newsletters as bulk mail (or spam mail). Yahoo! automatically filters out any bulk mail or spam mail to all intended recipients. In order to receive your newsletters, you will need to set a filter and direct your newsletters to your inbox or folder of choice. Here's how:

1. Click "Options" on the left side of the Yahoo! e-mail page.
2. Under "Mail Management" click "Filters"
3. Click "Create"
4. Set the first line to read: "From header contains the phrase kgw.com". Be sure to leave the "Match Case" box unchecked. (NOTE: this method only works for newsletters offered by kgw.com; for newsletters offered by other Belo sites, the user will need to insert that domain name instead of kgw.com.)
5. At the "Deliver to:" line, choose the folder you would like to newsletters to be delivered to. You can choose "Inbox" or, if you would like to have the newsletters automatically delivered to another folder, select that folder from the list. Or choose "New Folder" and create one now.
6. Click "Save" when you are finished.
7. The next screen will confirm your filter settings. It should read something like: If "From" contains "khou.com" then deliver to "Inbox".