Here are some Frequently Asked Questions (FAQs) about DatingCenter. If you don't find the answers you need online, please use our Customer Help Center form to send us a message.

DatingCenter

1. What is DatingCenter?
2. How do I get started?
3. Why doesn't my profile show up when I search?
4. What are your subscription packages and pricing?
5. How do I resign from Match.com?
6. When will my billing be stopped?

1. What is DatingCenter?
DatingCenter, a service provided by Match.com, is a leading online network welcoming single adults seeking one-to-one relationships ranging from companionship to friendship, romance to marriage. Our sole purpose is to use a fun, secure online environment to provide our members with fast, relevant and lasting results.

back to top of DatingCenter questions

2. How do I get started?
Start by creating and posting a profile. This will only take a few minutes to go through the steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in relationships. Our questionnaire will highlight your personality traits and interests and lets you describe your personality even further in a brief (or lengthy!) narrative. Why wait? Create a profile today! Once your profile is complete, our exclusive two-way Match technology will compare your profile responses with other members, helping you to meet your match!

back to top of DatingCenter questions

3. Why doesn't my profile show up when I search?
If your profile doesn't appear, go to Profile Review and make sure "Show My Profile" is selected. NOTE: After you've selected "Show My Profile" make sure you click on "Submit" at the bottom of the page. If you've already tried these suggestions and still have questions, please send an email to helpdesk@poweronemedia.com or call 1-888-676-9376.

back to top of DatingCenter questions

4. What are your subscription packages and pricing?
Match.com subscription packages and prices are as follows:

12 Months for $99.95 (save 67% per month)
6 Months for $74.95 (save 50% per month)
3 Months for $49.95 (save 33% per month)
1 Month for $24.95

Month-to-month subscriptions are available for credit card purchases only.

Customers in the US and Canada can use online checks to purchase 3, 6 and 12-month packages.

If you pay by online check, your subscription will expire after the initial 3, 6 or 12-month period unless you sign up for another subscription package.
If you are paying by credit card, you will be charged immediately for your subscription package. When your initial subscription term expires, we will automatically renew the subscription each month at the same low monthly rate unless you choose a different subscription package or resign your Match.com subscription.

All subscription fees are non-refundable

back to top of DatingCenter questions

5. How do I resign from Match.com?
Log in and access your account at the following link: http://www.match.com/login/login.asp

back to top of DatingCenter questions

6. When will my billing be stopped?
When your initial subscription term expires, we automatically renew your subscription each month at the low monthly value rate unless you choose a different subscription package or resign your Match.com subscription. When you resign, your billing stops immediately. You will not be billed from that day forward, unless you call to re-instate your Match.com subscription. However, all subscription fees are non-refundable. Match.com does not pro-rate subscriptions. If you have purchased a three month membership package, and resign after your first month, your subscription will remain active for the remainder of your initial term allowing you access during this period

back to top of DatingCenter questions