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Welcome to the kgw.com Help Center. Here you will find answers to our most frequently asked questions (FAQ) and contact information in case you need to reach kgw.com or kgw.

Advertising

Where can I find classified ads?
Where can I find information about advertising on KGW.com?
Where can I find information about advertising on Northwest NewsChannel 8?
Where can I find information on car advertisements?

Cars.com

What is Cars.com?
Is there a cost to the consumer to use Cars.com?
What browser do I need to view Cars.com pages?
I sometimes get a pop-up box that says either "JavaScript Error" or "An error has occurred in the script on this page." What does this mean?
I get the gray box for the search results applet but nothing more. Why?
What does the following message mean? "Warning: Page has Expired."
I get an error message that says, "Cannot find the required plug-in" or "Plug-in Error: The plug-in requested did not download successfully." What does this mean?
Why does the used-car search results page take a long time to load?

Content

What type of content can I find in KGW.com that I won't find in the television news broadcasts?
What content from the TV broadcasts is not available on KGW.com?
How can I locate the information I want on KGW.com?
Who may I contact about reusing content from KGW.com?
When is KGW.com updated?
It looks like certain sections of KGW.com have not been updated. What's wrong?
What if I have other questions or comments about KGW.com?

What is a cookie?
Why does this site use cookies?
How do I activate the cookies setting in my computer's browser?
Will I receive unsolicited e-mail if I accept your cookies?
What information will you be tracking along with my cookie?

DatingCenter

What is DatingCenter?
How do I get started?
Why doesn't my profile show up when I search?
What are your subscription packages and pricing?
How do I resign from Match.com?
When will my billing be stopped?

E-mail Newsletters

How do I subscribe to a newsletter offered on KGW.com?
How can I unsubscribe from newsletters offered on KGW.com?
I have a new e-mail address. How can I update my profile and begin receiving my newsletters at this new e-mail address?
My e-mail browser doesn't support graphically rich e-mail, like "HTML" e-mail. I can't receive documents with photos, video or audio clips. Can you send me the newsletters in text-only format?
I accidentally deleted my most recent newsletter from my inbox before I had a chance to read it. Could you please resend it to me?
I am an AOL user, and I can't read any of the newsletters I signed up for at KGW.com. Can you help me?
Hotmail is my e-mail service and I don't seem to be receiving any of the newsletters I subscribed to. Can you help me?
Yahoo! is my e-mail browser and I don't seem to be receiving any of the newsletters I subscribed to. Can you help me?

General Frequently Asked Questions (FAQs)

I've forgotten or lost my password. What do I do?
How can I get answers to questions about registration?
What if I have other questions or comments about KGW.com?

KGW, Northwest NewsChannel 8

Where can I find KGW's broadcast schedule?
Who do I contact if I have questions about NBC programming?
What if I have other questions or comments about KGW?
If I have a question or comment about a KGW Newscast, who do I contact?
How can I obtain a copy of a KGW news program or broadcast?
You just gave out a number on the air for a particular story. How do I get that number?
Where do I submit a news tip?
How do I apply for a job or internship with KGW?
What has happened to an anchor or a reporter I no longer see on your broadcast?
Why is the closed captioning paraphrased or misspelled on your newscasts?
Why is my television reception so bad?

Registration

I've forgotten or lost my password. What do I do?
Why does KGW.com now require registration to access certain sections of the site?
How can I find information about cookies?
Are you going to sell or share my information?
What are you doing with my registration information?
What are you doing to protect my privacy?
Will I receive unsolicited e-mail if I register on your site?
How can I remove myself from your database?
What if children try to register on your site?
Why are you registering me when not all news sites require registration?
Why is some information required on the registration form, and some information optional?
How are you going to use this information?
How can I change my account information?
How do I unsubscribe to a newsletter or other products?
How long are you going to keep this information?
Will you use my name or e-mail address to solicit anyone else?
Will my e-mail address or name appear anywhere on your site?
How secure is the registration process? Will anyone be able to steal my contact information?
If you are customizing your content to me, does this mean that I don't get to see some of your site?
How do I get a question answered that is not in the FAQs?

Technical Issues

Who do I contact if I am having problems with KGW.com?
How do I make KGW.com my Start Page?
I have a new e-mail address, so how do I update my account?
I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
Do you provide streaming video on your site?
How do I watch streaming video online?
Why do some of the Web camera or radar images seem out of date on KGW.com?

Frequently Asked Questions about Advertising

1. Where can I find classified ads?
From the home page, KGW.com offers a link to all classifieds sections including Cars.com (http://www.cars.com/kgw); NW Jobworks (http://www.kgw.com/nwjobworks/); HomeCenter (http://www.kgw.com/classified/homecenter/); TicketCenter (http://www.stubhub.com/kgw-ticketcenter/); DatingCenter (http://www.kgw.com/marketplace/datingcenter/) Or, simply look for the Classifieds link in the navigation on the left side of the page.

2. Where can I get information about advertising on KGW.com?
For information about advertising on KGW.com, call Jim Doyle at 503-226-5109.

3. Where can I get information about advertising on KGW-TV, NewsChannel 8?
For information about advertising on KGW-TV, call Cortlandt Cuffee at 503-226-5602 or Mark Handwerger at 503-226-5074.

4. Where can I find information on car advertisements?
Visit our Cars.com marketplace for vehicle advertisements at http.//www.cars.com/kgw.

Frequently Asked Questions about Cars.com

1. What is Cars.com?
Cars.com is the most comprehensive car information Web site. They provide users with complete local and national inventories of new and used vehicles; tools such as automotive reviews, model reports, advice and dealer location; and financing information to make the car researching and buying process easy.

2. Is there a cost to the consumer to use Cars.com?
There is no charge to research or purchase a car on cars.com.

3. What browser do I need to view Cars.com pages?
Cars.com is designed to accommodate up-to-date versions of the major browsers, including version 3 and above of Microsoft Internet Explorer and Netscape Navigator

4. I sometimes get a pop-up box that says either "JavaScript Error" or "An error has occurred in the script on this page." What does this mean?
This message indicates that an error occurred when Cars.com attempted to process the information you submitted onscreen (for example, a calculator entry or clicking a button).

This can happen either because the page didn't fully load before you submitted information (try reloading the page) or because you have an older browser that doesn't fully support JavaScript.

If you have a current browser, have reloaded the page and you're still getting errors, you might have uncovered a bug in one of our programs. If this might be the case, please send an e-mail to feedback@cars.com that explains your problem

5. I get the gray box for the search results applet but nothing more. Why?
The gray box means that you have a Java-enabled browser and the results are in the process of downloading. Be patient - the search results you'll see will be worth the wait. Once the data is loaded, you'll be able to sort and filter the car listings and build a printable list of the models that interest you.

However, there are instances where the applet will not load and you'll receive an empty gray box or an error message such as Security Violation. This is a firewall-configuration or proxy server error that is prohibiting the applet from communicating with Cars.com.

This problem currently appears to be confined to Netscape browsers. If you get a message similar to this, take the following steps:
� Close all instances of Netscape browsers.
� Open the Notepad word processing program (Start button | Programs | Accessories | Notepad)
� Edit the following file: C:/program Files/Netscape/Users/(username)/prefs.js where (username) is your user or profile name. If your hard drive is not C:, substitute the correct name or letter. (Note: Unless you have set a name, this file will be found in the "default" folder.)
� Add the following to the end of the file: user_pref("security.lower_java_network_security_by_trusting_proxies", true);
� Save the file.
� Launch Netscape and try it again. You should be successful this time.

6. What does the following message mean? "Warning: Page has Expired."
The page you requested was created using information you submitted in a form. This page is no longer available. As a security precaution, Internet Explorer does not automatically resubmit your information for you. To resubmit your information and view this Web page, click the Refresh button.

Sometimes, you will get this message when you go forward a page and then, sometime later, hit your Back button to return to the first page.

Data-driven pages are "cached" - that is, stored - for only a short time on your computer. So when you return to these pages using your Back button, the pages may have expired. To view such pages, simply click the Refresh button in Internet Explorer or the Reload button in Navigator or America Online to reload the page when you get this message. You may encounter a message that says, "Repost form data?" Click the Yes button to reload the page.

7. I get an error message that says, "Cannot find the required plug-in" or "Plug-in Error: The plug-in requested did not download successfully." What does this mean?
This message indicates that the page being loaded requires what is known as a "plug-in." A plug-in is a program that extends the functionality of the browser. To view a page that requires a particular plug-in, you first must download and install it. For a more detailed look at plug-ins, go to the Plug-Ins guide in our Help Index.

8. Why does the used car search-results page take a long time to load?

Two reasons. First, any search result takes longer to display than a "normal" page of text or graphics. This is because the server has to do a search based on the information you supplied, and then it puts together a custom results page.

The second reason for the apparent slowdown is that you are using the Java-based version of the search results - if your browser supports Java, this is the version you will see. Called an "applet," the Java result is like a small program that runs inside your browser. While it takes a little longer to download than a text-based results page, it is much more useful. For example, you can quickly sort results, filter by price or location, and create a printable list that contains only the models that interest you.

Frequently Asked Questions about Content

1. What type of content can I find in KGW.com that I won't find in the television news broadcasts?
KGW.com's content team constantly updates information and delivers breaking local, national and international news throughout the day. In addition to providing news stories from the television broadcasts, KGW.com also creates and edits stories specifically for the Internet. The site also incorporates interactive features and services such as video and audio, forums, polls, archives, e-mail newsletters, breaking news alerts, and classified offerings.

2. What content from the TV broadcasts is not available on KGW.com?
Due to the sheer volume of content being produced by Northwest NewsChannel 8 on any given day, some content does not make its way onto KGW.com. On the flip side, due to time constraints, KGW.com may also contain stories or orther information that does not make its way onto KGW-TV.

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3. How can I locate the information I want on KGW.com?
To locate a story, section or certain information on KGW.com, we suggest trying the search box located on the upper right-hand corner of the site. Simply type in keywords for the information you wish to find and the search tool will display matched stories available on KGW.com.
If the search function does not locate what you are looking for, please use our site map (http://www.kgw.com/sitemap/) to help you locate the sections available on our site.
If you continue to have trouble locating the information, please use our contact page to call or email our webmaster. (http://www.kgw.com/about/).

4. Who may I contact about reusing content from KGW.com?
The content or anything appearing on KGW.com is intended for personal use of KGW.com visitors only. Individuals may interact with or download an article or item of the content for personal, non-commercial entertainment or information use, provided you do not remove any trademark, copyright, or other notices contained in the content. However, it is not permissible to reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the content in any way or for any other purpose. Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed to our Webmaster through our contact us page (http://www.kgw.com/about/) so a representative can get in contact with you via e-mail.

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5. When is KGW.com updated?
Our Web site is updated continuously through the day and night with new information, breaking local, national and international news, offering you the latest news and information available.

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6. It looks like certain sections of KGW.com have not been updated. What's wrong?
Our Web site's news and information is continuously updated throughout the day and night. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older version of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center.

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7. What if I have other questions or comments about KGW.com?
We welcome your feedback and would be happy to answer any questions about KGW.com. Please feel free to contact our webmaster directly through our (Contact Us page).

Frequently Asked Questions about Cookies

1. What is a cookie?
A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie - not information put in other cookies by other sites. We are one of many sites that use cookies.

2. Why does this site use cookies?
Cookies help identify you and your access privileges on our site. When you register or log in to our site, we set a cookie that tells us who you are. Every time you go to a page on our site we look at this cookie to verify your membership and recognize whether you are allowed access to the link you just clicked. If you choose to remain logged in to our site, we use a cookie to allow you automatic access to the site without requiring you to re-enter your e-mail address and password with each visit. This "permanent" cookie will remain on your hard disk until you click the "log out" link on our homepage, or delete your cookie file.
Please know that if your computer is set to refuse cookies, we have no way of knowing whether you are a registered user. Consequently, to enter secured areas of the site, you will be required to log in by entering your e-mail address and password with each visit.
If you are concerned about privacy, note that we never give out information to others about individual usage of our site. For more information, please read our privacy policy.

3. How do I activate the "cookies" setting on my computer's browser?

If you are repeatedly asked to sign in, you may need to make sure your cookies are enabled. Here are some instructions for activating the "cookies" setting on your computer's browser:

IF YOU ARE USING MICROSOFT INTERNET EXPLORER VERSION 6 or higher

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. You will be see a slider bar. Drag it up or down as needed to find the "Medium" setting. It is the fourth notch from the top. This is the default privacy setting in Microsoft Internet Explorer.
5. Press OK until you are returned to your browser.

It is also possible to allow cookies for just a single web site if the user does not wish to lower the Internet Explorer privacy setting. This works as long as the browser's setting on the Privacy tab is not "Block All Cookies."

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. Click on the "Edit..." button
5. Enter the web site address, such as KGW.com.
6. Click on the "Allow" button.
7. Verify the site shows up in the list of Managed Web sites below and is set to Always Allow.
8. Press OK to return to the options window.
9. Press OK to return to the browser.

IF YOU ARE USING OLDER VERSIONS (LOWER THAN 6) OF MICROSOFT INTERNET EXPLORER

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the SECURITY tab and then the CUSTOM LEVEL button.
4. You will be presented with a list of various options. Please scroll to the section marked COOKIES.
5. In the COOKIES section, there are two different types of cookies. (1) Allows COOKIES that are stored on your computer & (2) Allows per-session COOKIES (Not Stored on your computer). A. Here you can check the buttons marked ENABLE.
B. If you want to be prompted each time, you can click on the PROMPT button. You may find this option annoying if you use the Internet often.
8. Press OK until you are returned to your browser.

IF YOU ARE USING NETSCAPE NAVIGATOR VERSION 7 OR MOZILLA 1

1. Open your browser (Navigator) and select the EDIT pull-down menu.
2. Select PREFERENCES, then click on Privacy and Security in the left side of the box.
3. Click on Cookies just below Privacy and Security. 4. In the right side of the window, select Enable All Cookies.
5. Press OK to be returned to your browser.

IF YOU ARE USING OLDER VERSIONS (LOWER THAN 7) OF NETSCAPE NAVIGATOR

1. Open your browser (Navigator) and select the EDIT pull-down menu.
2. Select PREFERENCES then click ADVANCED.
3. At the bottom of the box, in the section marked COOKIES, click ACCEPT ALL COOKIES.
4. Press OK to be returned to your browser.

4. Will I receive unsolicited e-mail if I accept your cookies?
No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you were offered the option to receive promotional e-mail from us or from our advertisers. To check or update this choice, please review your personal information by clicking on the Register link in the left column, then selecting Modify My Account in the box on the right side of the registration page.

5. What information will you be tracking along with my cookie?
Like many other web publishers, we track the activities of visitors to our site. This activity is tracked for many reasons - such as monitoring ease of use of a site and tracking the popularity of particular sections. We also use this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make the site an attractive advertising medium for our advertisers, which allows us to provide high-quality content free of charge to you.

Frequently Asked Questions about DatingCenter

1. What is DatingCenter?
DatingCenter, a service provided by Match.com, is a leading online network welcoming single adults seeking one-to-one relationships ranging from companionship to friendship, romance to marriage. Our sole purpose is to use a fun, secure online environment to provide our members with fast, relevant and lasting results.

2. How do I get started?
Start by creating and posting a profile. This will only take a few minutes to go through the steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in relationships. Our questionnaire will highlight your personality traits and interests and lets you describe your personality even further in a brief (or lengthy!) narrative. Why wait? Create a profile today! Once your profile is complete, our exclusive two-way Match technology will compare your profile responses with other members, helping you to meet your match!

3. Why doesn't my profile show up when I search?
If your profile doesn't appear, go to Profile Review and make sure "Show My Profile" is selected. NOTE: After you've selected "Show My Profile" make sure you click on "Submit" at the bottom of the page. If you've already tried these suggestions and still have questions, please send an email to helpdesk@poweronemedia.com or call 1-888-676-9376.

4. What are your subscription packages and pricing?
Match.com subscription packages and prices are as follows:

12 Months for $99.95 (save 67% per month)
6 Months for $74.95 (save 50% per month)
3 Months for $49.95 (save 33% per month)
1 Month for $24.95

Month-to-month subscriptions are available for credit card purchases only.

Customers in the US and Canada can use online checks to purchase 3, 6 and 12-month packages.

If you pay by online check, your subscription will expire after the initial 3, 6 or 12-month period unless you sign up for another subscription package.
If you are paying by credit card, you will be charged immediately for your subscription package. When your initial subscription term expires, we will automatically renew the subscription each month at the same low monthly rate unless you choose a different subscription package or resign your Match.com subscription.

All subscription fees are non-refundable

5. How do I resign from Match.com?
Log in and access your account at the following link: http://www.match.com/login/login.asp

6. When will my billing be stopped?
When your initial subscription term expires, we automatically renew your subscription each month at the low monthly value rate unless you choose a different subscription package or resign your Match.com subscription. When you resign, your billing stops immediately. You will not be billed from that day forward, unless you call to re-instate your Match.com subscription. However, all subscription fees are non-refundable. Match.com does not pro-rate subscriptions. If you have purchased a three month membership package, and resign after your first month, your subscription will remain active for the remainder of your initial term allowing you access during this period

1. How do I subscribe to a newsletter offered on KGW.com?

Our automated registration process makes subscribing to a newsletter quick and easy!

Please go to our newsletters page (http://www.kgw.com/newsletters/) to see a full listing of newsletter offerings including daily alerts, weekly commentaries, and breaking news services.

Either log-in if you are already a registered user, or complete the simple, one-time registration form and "submit". You will then be able to select the newsletters you wish to subscribe to by clicking on the boxes and "submit". You will receive the next edition of the newsletters that you subscribed to.

2. How can I unsubscribe from newsletters offered on KGW.com?

If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue that service, simply update your choice, by going to the newsletter section (http://www.kgw.com/registration/loadNewsletter.do). From there, you will be presented with your account subscriptions and have the ability to cancel your subscriptions or select to receive different newsletter offerings. Once you submit your changes, your updated information will be saved immediately. Please know that you may cancel delivery at any time.

3. I have a new e-mail address. How can I update my profile and begin receiving my newsletters at this new e-mail address?

Please send us a note by contacting a Customer Service representative through the form at this link: http://www.kgw.com/customerservice/HelpCenter.do

4. My e-mail browser doesn't support graphically rich e-mail, like "HTML" e-mail. I can't receive documents with photos, video or audio clips. Can you send me the newsletters in text-only format?

We do not currently offer this feature, but we hope to do so shortly. Please check our newsletters page for current information: http://www.kgw.com/newsletters/

5. I accidentally deleted my most recent newsletter from my inbox before I had a chance to read it. Could you please resend it to me?

Due to the high volume of e-mail passing through our mail servers hourly, it is not possible for us to resubmit a newsletter. You might find the newsletter in your "deleted items" or "trash can" or "recycle bin" folders.

6a. I am an AOL user, and I can't read any of the newsletters I signed up for at khou.com. Can you help me?

Versions 4.0 and 5.0 of the AOL mail program don't fully support "HTML" e-mail nor does AOL allow you to read "HTML" e-mail from the web. In order to read our newsletters in the proper format, it is necessary for you to upgrade to AOL's new, fully HTML-compatible version 6.0 or higher. This upgrade is free from AOL, and only takes a few minutes to complete. To upgrade to a new version of AOL, go to http://www.aol.com and enter the keyword "Upgrade."

6b. I use AOL, and I haven't been receiving any of the newsletters I signed up for at KGW.com. Can you help me?

All of khou.com's newsletters are graphically-enhanced. If you have AOL's "Mail Controls" set on your AOL account to block any e-mail containing graphics, our newsletters will not come through to your in-box. To deactivate this filter, go to the keyword "Mail Controls" on AOL and follow the simple instructions. Once this filter is removed from your AOL e-mail account, you should start receiving the newsletters in your in-box.

6c. I am an AOL user, and I want to know why there are all these extra spaces in your newsletter?

When you go to the Web to read one of our HTML-formatted newsletters and click to open the message, AOL puts that message through a filter to insert HTML line breaks at the end of the every line of code in the message. The HTML will still download correctly, but the resulting newsletter has an abundance of blank space breaking up the layout. Unfortunately, we cannot prevent this from happening unless you upgrade to at least AOL version 6.0, which is completely HTML compatible. This upgrade is free from AOL, and only takes a few minutes to complete. To upgrade, go to http://www.aol.com and enter the keyword "Upgrade."

7. Hotmail is my e-mail service and I don't seem to be receiving any of the newsletters I subscribed to. Can you help me?

Hotmail often treats our newsletters as bulk mail (or spam mail). Hotmail offers an Inbox Protector which automatically filters out any bulk mail or spam mail to all intended recipients. In order to receive your newsletters, you will need to set a filter and direct your newsletters to your inbox or folder of choice. Here's how:

1. Select "Options" from the top nav bar of the Hotmail mail page.
2. Under "Mail Handling" click "Inbox Protector"
3. Scroll down to "Safe List" and enter "kgw.com" in the "Type in a single address or domain" box. (NOTE: this method only works for newsletters offered by kgw.com; for newsletters offered by other Belo sites, the user will need to insert that domain name instead of kgw.com.)
4. Click the "Add" button to include e-mail from khou.com in your Safe List.
5. Click "OK" to accept this change to your Hotmail account.

8. Yahoo! is my e-mail browser and I don't seem to be receiving any of the newsletters I subscribed to. Can you help me?

Yahoo! often treats our newsletters as bulk mail (or spam mail). Yahoo! automatically filters out any bulk mail or spam mail to all intended recipients. In order to receive your newsletters, you will need to set a filter and direct your newsletters to your inbox or folder of choice. Here's how:

1. Click "Options" on the left side of the Yahoo! e-mail page.
2. Under "Mail Management" click "Filters"
3. Click "Create"
4. Set the first line to read: "From header contains the phrase kgw.com". Be sure to leave the "Match Case" box unchecked. (NOTE: this method only works for newsletters offered by kgw.com; for newsletters offered by other Belo sites, the user will need to insert that domain name instead of kgw.com.)
5. At the "Deliver to:" line, choose the folder you would like to newsletters to be delivered to. You can choose "Inbox" or, if you would like to have the newsletters automatically delivered to another folder, select that folder from the list. Or choose "New Folder" and create one now.
6. Click "Save" when you are finished.
7. The next screen will confirm your filter settings. It should read something like: If "From" contains "khou.com" then deliver to "Inbox".

Frequently Asked Questions about General

1. I've forgotten or lost my password. What do I do?
Please do not re-register. To receive a new password, please follow these few simple steps:
1. First, go to: http://www.kgw.com/sharedcontent/registration/forgotmypassword.jsp
2. Enter your e-mail address within the box.
3. Click on the Submit button.
We will immediately e-mail a new password to you. If you don't like the password we have e-mailed to you, you may change your password to one that you prefer. Just go to our Member Center: http://www.kgw.com/sharedcontent/registration/membercenter.jsp and select Change My Password in the menu below My Account on the left, then follow the directions.

2. How can I get answers to questions about registration?
Please see our separate list of Frequently Asked Questions about registration. http://www.kgw.com/helpcenter/faq-registration.html

3. What if I have other questions or comments about KGW.com?
We welcome your feedback and would be happy to answer any questions about KGW.com. Please feel free to contact our Webmaster through our Contact page (http://www.kgw.com/about).

Frequently Asked Questions about kgw, Channel 8

1. Where can I find KGW-TV's broadcast schedule?
KGW.com provides an updated calendar of all KGW-TV's programs schedule. Click here to view the TV schedule.

2. Who do I contact if I have questions about NBC Programming?
For questions about NBC programming, please consult NBC.com. The audience services phone number: 212-664-2333. .

3. What if I have other questions or comments about KGW-TV?
We welcome your feedback and are happy to answer any questions about KGW. Please contact us at comments8@kgw.com

4. If I have a question or comment about a NewsChannel 8 Newscast, who do I contact?
For any questions or comments about a newscast or particular story, please e-mail us at NewsQuestions@kgw.com.

5. How can I obtain a copy of a KGW news program or broadcast?
Unfortunately, KGW does not provide copies of news programs or broadcasts. You may be able to purchase a copy of a story that aired on a newscast by contacting Portland Media Monitor, which offers DVD/VHS Recordings of the highest quality digitally- mastered news segments from all of Portland's television news outlets. Portland Media Monitor's phone numbers are 1-800-950-0075 or 503-591-5600 for the Portland Metro Area.

6.) You just gave out a number on the air for a particular story. How do I get that number?
If we have a phone number or web site to tell viewers about, we'll generally direct you to a story on our web site; you'll find that information in the story. We also include the information on kgw.com on the News Links Page.

7. Where do I submit a news tip?
We appreciate your help in identifying local news stories. To provide our online and broadcast news teams with information about current or late-breaking news, please e-mail us at newstips-8@kgw.com or call our newsroom directly at 503-226-5111.

8. How do I apply for a job or internship with KGW?
For employment or internship opportunities at KGW, please see our job listings section at http://www.kgw.com/nwjobworks/kgwjobsindex.html.

9. What has happened to an anchor or a reporter I no longer see on your broadcast?
We know you like to see familiar faces on KGW-TV. We're sorry you're missing one of your favorite anchors or reporters. In our business as in many businesses, people leave for different reasons. We hope you'll continue to enjoy familiar faces and enjoy the new faces on KGW.

10.) Why is the closed captioning paraphrased or misspelled on your newscasts?
The closed captioning is done on a "live" basis or "on the fly" during all newscasts. Paraphrasing is a captioner's way of keeping up with the anchors during wordy and lengthy news stories. The misspelled words are also due to the pace of a newscast. All captioners use their own customized electronic dictionaries with the most commonly used words and their derivatives. Oftentimes a word is used that sounds very similar to other words. For example, words like hear/here, or/oar, bear/bare, there/their/they're, and dough/doe can create problems for the captioner. Additionally, captioners have to be instantly aware of correct punctuations, hyphens, correct formatting of numbers, dollar amounts, and have to rely on natural pauses for comma insertion. All this at the uncommon rate of 260 words per minute (on average).

11.) Why is my television reception so bad?
Assuming you are receiving our signal over-the-air through an attic or aerial antenna (no cable or satellite), the variables involved are to numerous that it would prevent a single answer for all questions. Atmospheric conditions such as the weather, as well as man-made conditions such as tall buildings, can create interference problems for every viewer. Add to this the condition and age of your equipment and the distance between your antenna and the KGW transmitter, and your're dealing with uncontrollable factors. KGW can only control its signal from its main studios to the transmitter. Consult your local television reception specialist for additional equipment best suited for the conditions and questions in your specific area.

If this FAQ list did not answer your question, please email us at comments8@kgw.com

If this FAQ list did not answer your technical question, please email us at tv8reception@kgw.com

Frequently Asked Questions about Registration

1. I've forgotten or lost my password. What do I do?
Please do not re-register. To receive a new password, please follow these few simple steps:
1. First, go to: http://www.kgw.com/sharedcontent/registration/forgotmypassword.jsp
2. Enter your e-mail address within the box.
3. Click on the Submit button.
We will immediately e-mail a new password to you. If you don't like the password we have e-mailed to you, you may change your password to one that you prefer. Just go to our Member Center and select Change Password under My Account in the menu box on the left, then follow the directions.

2. Why does KGW.com require registration to access certain sections of the site?
When you complete KGW.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products.
At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base, making our site an attractive advertising option for advertisers.
KGW.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on.
For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.

3. How can I find information about cookies?
Please see our Cookies FAQ page (click here) for information about what they are, how they are used and how to troublehshoot cookies on your computer.

4. Are you going to sell or share my personal information?
We share aggregated information about our visitors (such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on) with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base making our site an attractive advertising option for advertisers.

5. What are you doing with my registration information?
To access certain sections and features, KGW.com asks that visitors complete a simple, one-time registration. The collected information helps us better understand you, our customer.
Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.
KGW.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.

6. What are you doing to protect my privacy?
KGW.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information, and to protect your information we have adopted a set of strict regulations and guidelines - our privacy policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on with our advertisers so that they can better target their advertising messages.
In addition, no outside parties have the ability to steal your information from our system. It is safely stored behind a secure system that is inaccessible to outside parties.
For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information.

7. Will I receive unsolicited e-mail if I register on your site?
No. Acceptance of registration cookies from our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you were offered the option to receive promotional e-mail from KGW.com or from our advertisers. To check or update this choice, please review your personal information by going to our Member Center, then selecting the link Update My Account in the box labeled My Account on the left side of the page.

8. How can I remove myself from your database?
When you register on KGW.com you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer. KGW.com is committed to respecting the privacy rights of visitors to our Web site.
To completely delete your account, please go to our Member Center, then select the Delete My Account link in the Help Center box on the left side of the page.
Please note that when you delete your account, any e-mail subscription services you have requested will cease, but you may still receive e-mail for a business day or two while the account deletion is processed.

9. What if children try to register on your site?
In order to be compliant with the Children's Online Privacy Protection Act (COPPA), KGW.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.

10. Why are you registering me when not all news sites require registration?
Like many other Web publishers, we collect information from visitors in order to deliver targeted editorial or advertising content that would be of interest to you. By learning a little bit about you, we are able to offer you a more interesting and personally-relevant Web site experience. In addition, by better understanding our customer-base, we can make our site an attractive advertising option for advertisers.
KGW.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.

11. Why is some information required on the registration form, and some information optional?
We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally-relevant to you, and tailored to your interests. And, we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.

12. How are you going to use this information?
We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally relevant Web site experience, we hope you will continue to find our Web site of value.
Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising.

13. How can I change my account information?
If you only need to change your e-mail address, please send us a note by contacting a Customer Service representative through the form at this link: http://www.kgw.com/customerservice/HelpCenter.do
To change your other account information please go to our Member Center, then select the Update My Account link in My Account box on the left side of the page.
From there, you will be presented with your account listing and have the ability to update your account information. Once you submit your changes, your new information will be saved immediately.

14. How do I unsubscribe to a newsletter or other products?
If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue that service, simply update your choice, by going http://www.kgw.com/newsletters/index.jsp and logging in. From there, you will be presented with your account subscriptions and have the ability to cancel your subscriptions or select to receive different newsletter offerings. Once you submit your changes, your updated information will be saved. Please know that you may cancel delivery at any time. Allow a business day or two for processing.

15. How long are you going to be keeping this information?
KGW.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.

16. Will you be using my name or e-mail address to solicit anyone else?
We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, KGW.com runs promotions where we announce a new feature, or invite you to tell your friends about KGW.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.

17. Will my e-mail address or name appear anywhere on your site?
As a registered user, we may feature only your first name welcoming you back to the site. However, we will not use your full name without your permission or unless it is part of a legitimate news story.

18. How secure is this registration process? Will anyone be able to steal my e-mail or contact information?
Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from "hacking" or other illegal activity. Your registration account is included in that protection. KGW.com is a legally protected product of Belo Corporation and we will use all the measures at our disposal to protect our product and our customers.

19. If you are customizing your content to me, does this mean that I don't get to see some of your site?
No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.

20. How do I get a question answered that is not in the FAQs?
We welcome your feedback and would be happy to answer any questions about KGW.com. Please feel free to contact us directly through our Help Center Feedback Form (http://www.kgw.com/customerservice/HelpCenter.do). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

Frequently Asked Questions about Technical Issues

1. Who do I contact if I am having problems with kgw.com?
Please complete our online Help Center Feedback Form (http://www.kgw.com/customerservice/HelpCenter.do).

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2. How do I make KGW.com my Start Page?
Use the "Make KGW.com Your Homepage" link on the home page of KGW.com.

3. I have a new e-mail address, so how do I update my account?
If you need to change your e-mail address or change your other account information please go to http://www.kgw.com/sharedcontent/registration/membercenter.jsp, then select the appropriate link under the My Account box on the left side of the page.
From there, you will be presented with your account listing and have the ability to update your account information. Once you submit your changes, your new information will be saved immediately.
Once you change your e-mail address, please note that you will be required to log-in using your new e-mail address when accessing your account or subscribing to services.

4. I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
The best solution is to download the latest version of AOL's software by going to keyword: upgrade in your AOL software. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.

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5. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Internet Explorer 5.0 or higher, Netscape 6.0 or higher and Mozilla 1 and higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to latest version of one of these. All upgrades are available free of charge from Microsoft, Netscape and Mozilla. Just follow the directions you find on their sites.

6. Do you provide streaming video on your site?
At KGW.com, we deliver video content and specific video news stories from KGW Northwest NewsChannel 8 newscasts. To find streaming video clips, look for a video link and the description of the video clip alongside related articles. For your convenience, we segment full newscast videos into shorter segments for easier and faster downloads.

7. How do I watch streaming video online?
Video is available in the Windows Media Player format, usually in high and low bandwidth versions.
Viewing the clips requires Windows Media Player, provided by Microsoft. The program is the all-in-one media player that provides the best experience for discovering, playing, and taking your digital entertainment anywhere--on Windows XP-based PCs and the widest choice of portable devices. After installing, you might need to restart your computer.
To access, please go to http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx and follow the directions.

8. Why do some of the Web camera or radar images seem out of date on KGW.com?
Our Web site's radar and camera images are continuously updated minute-by-minute. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older copy of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center.

If you need further technical assistance, please contact us by completing the online Help Center Feedback Form (http://www.kgw.com/customerservice/HelpCenter.do).